FAQ

Our items are made to order and hand-assembled - most orders are delivered 8-9 business days from the date of purchase.

Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 7 business days.

If your artwork arrives not in perfect condition, please email us at kusoprints@gmail.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost. Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork.

If you receive the wrong image or incorrect size, please let us know by emailing us at kusoprints@gmail.com. We will process a replacement order as soon as we are notified.

You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 30 days of purchase! If you would like to return or exchange your order or if there is an issue with the print you received, please email us at kusoprints@gmail.com order number and the product you would like to return or exchange. (Customer covers return shipping charge) We will process your refund or exchange order once your return has been received.

We do not offer free return shipping.

You can request to cancel your order at any time before your order has shipped.

Your refund will be processed once your return has been received.

No worries. See our section for instructions on handling shipping and order issues.

Our items are made to order by hand and can take up to 7 business days to assemble and ship. Customers who selected "Ground Shipping" should expect to receive their orders between 8-9 business days from the date of purchase. Tracking details will be emailed to you once your order has shipped.

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

We do not ship international at this point.

We can only ship to physical addresses.

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at kusoprints@gmail.com for further assistance.

We are so sorry for the trouble! We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at kusoprints@gmail.com

All orders ship via Fedex.

Don't worry, there's an easy fix! Our canvases are wrapped on stretcher bars that let you tighten them. If the canvas gets loose, take it off the wall and place the loosest edge on the top of a towel atop a table. You will see small plastic parts in each of the corners. Those are stretcher keys—tap the keys gently with a hammer to tighten the canvas. Tap down toward the table gently, then rotate the canvas and tap down on the next side. You don't have to do all four sides—just tap the keys in until the canvas is tight again. You may see the wood joint spreading apart, which is how the stretchers are designed to work. Tears in the canvas can occur if it is over tightened, but tears are rare. If you encounter a tear, please contact our support team.

Nope! Our canvases are fabric, so dents aren't the end. To correct a dent, lay the piece face down on an ironing board or a towel on top of a table. Use a normal clothes iron on a low heat setting and iron the dent out from the backside. If that doesn't fix it, and you are within 60 days of your purchase, just let us know at kusoprints@gmail.com

At this time, we do not. But our prints can be self-matted, by bending the metal flex points back towards the frame and removing the backing and print to apply the mat. Please note that fine art paper is very fragile and can easily pick up smudges or dust. We recommend that you use gloves when handling the print.

Over time, moisture that can be found in these areas can seep into the paper. This can ultimately damage the print, as the paper print may show signs of warping or waving behind the plexiglass.

The colors you see on your monitor may be close to what is printed, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed.

Size, shape, and orientation may vary by print. Unfortunately, we do not offer custom sizing options.

Unfortunately, we cannot modify our product images.

All of our artwork is made to order. We do not carry an inventory of products.

Unfortunately, unassembled prints are not available for purchase at this time.

We are unable to offer any digital copies for sale.

Unfortunately, we do not offer framing services for previous purchases.

To create an account you simply need to select the “Sign In” link at the top right-hand corner of the webpage. Enter your email address in the “Email Address” field and click on the “Create an account” button. From there you will need to complete the First Name, Last Name, and Password fields, then select “Register”. You can also select “Create an account”, during checkout, and follow the same steps above.

While an account is not necessary for making purchases on our website, we highly recommend that customers create an account, so that they can take advantage of features, such as: Viewing order history Saving favorite artworks Add, edit, and delete personal information, including billing and shipping addresses. Save information for future orders for a quicker checkout experience

Sign in, go to “Account”, click "Addresses" and click “Update” on the information you would like to change.

For security purposes, we do not take orders by phone or email. Only paypal payments are accepted.

Yup! Take your time and we'll make sure it stays in the cart. You can also add the piece to your “Favorites”!

Sorry, only one shipping address per order.

Unfortunately, we do not offer custom sizes for our products.

We only accept paypal payments.

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

All orders will be charged in full at the point of purchase.